Frequently Asked Questions (FAQs)

General Questions

• How long can I keep the soup and other products if it is still sealed and not opened?
• Chilled: 1 month
• Frozen: 2 years

• What is the serving size?
• Soup: 1-2 pax per 500ml packet.
• Noodles: 4 pax per 360g packet.

• How do I prepare the chicken collagen, prawn mee, laksa, mala collagen, or Japanese Teapot soup?

1. Defrost frozen soup in refrigerator.
2. Pour contents completely into empty pot and bring to boil.
3. Optional: Add water if desired.

1. Remove frozen soup from packaging completely.
2. Put frozen soup directly into an empty pot.
3. Turn on heat and bring to boil.
4. Optional: Add water if desired.

• Do I need to add water?
• This is up to individual preferences. We recommend that you try without adding water first and only do so if it is too thick or rich for your liking.
• As we strive to provide more value to our customers, our concentration is very high. We do not believe in adding water to make up for the volume in our soup packets. This is so that you can adjust it to suit your preference by adding water if desired. 

• If I cannot finish the whole packet, how do I portion it?
• You may wait until it is slightly defrosted (or just soft enough), then portion it out. Keep the remaining portioned-out soup in the freezer immediately.
• Do not refreeze if soup is completely defrosted.

• Is CHU Collagen Halal-certified?
• No, it is not.

• Which country is the soup made in?
• Proudly made in Singapore.
• Made in an ISO 22000 certified production facility.

• Will the soup be delivered in glass bottles?
• The bottle images are for illustration purposes only.
• The actual packaging comes in a frozen, sealed vacuum pack.
• All our packaging are certified BPA-Free.

• Can I re-freeze the soup after I defrost it?
• No, for food safety reasons.

Chicken Collagen Soup

• What are the ingredients in CHU's Chicken Collagen Soup?
• Chicken, Salt and Ginger.
• No added preservatives
• No added additives
• No added artificial flavourings
• No added MSG (Monosodium glutamate)
• Trans fat free
• Sugar free
• Gluten free
• Lactose free

• What is the Nutrition Information?
• 
• Is the Chicken Collagen Soup suitable for babies, toddlers and kids?
• Yes, it is suitable for babies, toddlers and kids with dilution.

Prawn Mee Soup

• What are the ingredients in CHU's Prawn Mee Soup?
• Prawn, Palm Oil, Garlic, Sambal [Palm Oil, Onion, Garlic, Lemongrass, Salt, Galangal, Turmeric, Candlenut, Belacan (Shrimp, Salt), Sugar, Dried Shrimp, Chilli], Sugar, Dried Shrimp, Sole Fish Bone, Mushroom Seasoning (Mushroom Powder, Salt, Mushroom Extract), White Pepper, Salt.
• No added MSG (Monosodium glutamate)
• No added preservatives
• No added additives
• No added artificial flavourings
• Trans fat free
• Sugar free
• Gluten free
• Lactose free
• WARNING: It is spicy!

• What is the Nutrition Information?
• 

Laksa Soup

• What are the ingredients in CHU's Laksa Soup?
• Coconut Milk (Coconut), Palm Oil, Chilli Paste (Dried Chilli, Salt), Dried Shrimp, Shallot, Garlic, Salt, Galangal, Lemongrass, Sugar, MSG, Ginger, Spices, Wheat Flour, Chilli Powder, Belacan (Shrimp, Salt), Turmeric, Laksa Leaf.
• No added preservatives
• Trans fat free
• Low in Sugar
• WARNING: It is mildly spicy!

• What is the Nutrition Information?
• 

Mala Collagen Soup

• What are the ingredients in CHU's Mala Collagen Soup?
• Pork Broth (Pork, Onion, Ginger), Chilli Paste (Dried Chilli, Salt), Palm Oil, Sesame Paste (Sesame, Peanut), Rice Wine (Rice, Wheat, Salt), Milk Powder (Cow’s Milk), Prickly Ash, Sichuan Peppercorn, Pork, Garlic, Chicken Flavoured Seasoning {Salt, Monosodium Glutamate, Corn Starch, Sugar, Maltodextrin, Palm Fat, Flavourings [(Contains Egg, Wheat), Lactose (Milk), Canola Seed], Soya Sauce (Contains Wheat), Sodium Inosinate and Guanylate, Spices}, Monosodium Glutamate, Shallot, Salt, Pickled Chilli [Chilli, Salt, Liquor, Flavours, Food Additives (Glacial Acetic Acid, Lactic Acid, Citric Acid, Potassium Sorbate, Sodium D-isoascorbate, Disodium EDTA, Sodium Metabisulfite)], Sugar, Chilli Soybean [Broad Bean (Chilli, Broad Bean, Salt, Wheat Flour), Vegetable Oil, Food Additives (Sodium Benzoate, Potassium Sorbate)], Ginger, Chilli, White Pepper, Salted Soybean (Black Bean, Salt, Wine, Sugar, Ginger), Herbs And Spices
• Trans fat free
• Low in Sugar
• WARNING: Very spicy! (大辣) This is not for everyone!

• What is the Nutrition Information?
• 

Japanese Teapot Soup

• What are the ingredients in CHU's Japanese Teapot Soup?
• Dried Bonito, Mirin (Glucose Syrup, Glutinous Rice, Alcohol, Rice), Seafood Seasoning [Salt, MSG, Glucose, Sugar, Bonito, Yeast Extract, Additives (Disodium 5'-ribonucleotide, Disodium Succinate), Fish Seasoning (Fish Powder {Fish, Maltodextrin, Protease}, Maltodextrin, Salt, Sugar, Glucose, Spices, MSG, Silicon Dioxide, Flavouring)], Dried Mushroom, Kelp, Salt
• No added preservatives
• Fat free
• Saturated fat free
• Trans fat free
• Cholesterol free
• Low in Sugar

• What is the Nutrition Information?
• 
• Pro-tip:
• Squeeze some line for a refreshing tangy taste.

Mochi Mochi Noodles

• What are the ingredients in CHU's Mochi Mochi Noodles?
• Wheat Flour, Water, Modified Starch, Salt, Lye Water, Lemon Yellow, Tapioca Starch
• No added preservatives
• No added artificial flavourings
• No added MSG (Monosodium glutamate)
• No added sugar
• Saturated fat free
• Trans fat free
• Cholesterol free
• Low in fat
• Low in Sugar

• What is the Nutrition Information?
• 

• How do I prepare the Mochi Mochi Noodles?
• (Do NOT cook noodles in frozen state.)
• 1. Fully defrost in fridge.
  2. Take chilled noodles out from the fridge and portion what you need from the vacuum bag.
  3. Leave it at room temperature for 15-30 minutes.
  4. Loosen noodle strands.
  5. Cook noodles in boiling water with gentle stirring for 90-120 seconds.
  6. Add into soup or mix with preferred sauce.
  7. Slurp and enjoy.
• Pro-tip:
• For that extra bouncy texture, do a quick rinse in cold water after cooking noodles.

 

Shipping

Kindly ensure to key in the full shipping address accurately. There will be a $10 re-delivery fee for every failed delivery. 

• Which countries do you ship to?
• We are available only in Singapore.

• When is the delivery date?
• Our next delivery date is stated on the product page and the checkout page.
  
• Limited quantities are available for each delivery date. While stock lasts.

• What time will I receive the soup on the delivery date?
• We endeavor to deliver between 11am - 9pm.
• We are unable to provide an estimate of the delivery time as it depends on the delivery load of each driver on a particular date.
• In some instances where there are unforeseen circumstances beyond our control, there is a possibility of a delay.

• What happens if there is no one around during delivery?
• Please ensure that someone is around to receive the soup during delivery date, 11am-9pm.
• If there is no one around, we will call you and put the frozen soup into an insulated cooler envelope and place it outside your house. 
• Once someone returns, keep it in the fridge (expiry 1 month) or freezer (expiry 2 years) immediately.

• How do I qualify for free delivery?
• Simply spend $90 and above and you will receive a free delivery from us.
• There will be a $10 delivery fee for orders below $90.

• Can I self-collect my orders?
  
• You may now purchase at any FairPrice Finest Supermarket, FairPrice Xtra Hypermarket, Eccellente by HAO mart.
• Do not order online if you are purchasing at the supermarkets.
• While stocks last.
• Alternatively, you may select "Pickup in store" when carting out online. 
• Wait for our email before you travel down to our office. 
• Pickup address: 380 Jalan Besar #07-02 ARC380 Singapore 209000
• Opening Hours: Mon-Fri, 11am-5pm

• Can I change the delivery date after I have placed the order?
  
• We do not accept any changes after an order has been placed.

• If I have multiple items in one order, can I request to send it to different addresses?
• Unfortunately, one order can only be delivered to one address.
• If you would like to send it to different addresses, please order separately.

Orders

• How do I place a group buy or bulk purchase order?
• Please email the quantity to contact@chucollagen.com

• What are the modes of payment you accept?
• GrabPay, Visa, Mastercard, GooglePay, ApplePay and PayNow.

• How to pay by PayNow?
• If using laptop:

1. During checkout, select (Razer Merchant Services) PayNow option.
2. Open your mobile bank app, scan QR code, click Next.
3. Confirm payment details.
4. You will see a payment successful page if payment goes through.

• If using mobile phone:

1. Screenshot and save QR Code in your mobile's photo gallery.
2. Launch bank app and navigate to PayNow or Scan to Pay.
3. Upload QR Code screenshot (instead of scanning).
4. Confirm payment details.
5. You will see a payment successful page if payment goes through.

• NOTE: You will see "Razer Merchant Services (SG) Pte Ltd" as the company name that you are paying to.

• How do I cancel or edit my order?
• We do not accept any changes after payment has been made.
• All items sold are strictly non-refundable and non-exchangeable.

Subscription Plan

• Click here for FAQs on Subscription Plan.

Retail Locations

• Apart from online, where can I buy CHU Collagen® products?
• FairPrice Finest Supermarket
• FairPrice Xtra Hypermarket
• Eccellente by HAO mart